Help Center & Policies

Everything you need to know.

Discover our policies, shipping details, and what makes Supplyment Nepal your most trusted fitness partner.

About Us

Welcome to Supplyment Nepal, your most trusted destination for authentic dietary supplements, including Whey Protein, Creatine Monohydrate, and comprehensive sports nutrition in Nepal.

We stock world-class brands like MuscleBlaze and Naturaltein to ensure you get 100% genuine products with fast, nationwide delivery. Our mission is to empower fitness enthusiasts and athletes across Nepal with the highest quality nutrition available, sourced directly from verified manufacturers and official distributors.


Shipping & Delivery

At Supplyment Nepal, we are committed to delivering your supplements safely and quickly. We offer both Home Delivery directly to your doorstep and Pickup options via our nearest branches.

In-Stock

Stored locally in our Kathmandu warehouse and shipped directly from our store.

  • Faster delivery in 1 to 2 days
  • 100% Verified Authenticity Guarantee

Pre-Order

Shipped internationally on a pre-order basis from our trusted global partners.

  • Delivery timeframe of 4 to 7 days
  • 100% Verified Authenticity Guarantee

Note: Delivery times may vary slightly based on your exact location outside the Kathmandu valley. Out of stock items will display "Restocking soon, Stay tuned".


Return Policy

We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original sealed packaging. Any products with broken seals, missing scoops, or signs of tampering will not be accepted for health and safety reasons.

To initiate a return, please contact our support team via WhatsApp or email with your order number and photographic proof of the unopened product.


Refund Policy

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., eSewa, Khalti, or bank transfer) within 3 to 5 business days.

Please note that original shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount unless the return is due to our error (e.g., you received an incorrect or defective item).


Terms & Conditions

By accessing and placing an order with Supplyment Nepal, you confirm that you are in agreement with and bound by the terms of service outlined herein. These terms apply to the entire website and any email or other type of communication between you and Supplyment Nepal.

Product Information: While we strive for accuracy, product packaging and materials may contain more and/or different information than that shown on our website. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.

Pricing & Availability: All prices are listed in Nepalese Rupees (NPR). Prices and availability of products are subject to change without notice. We reserve the right to limit the quantity of any product sold.


Privacy Policy

At Supplyment Nepal, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website.

Information Collection: We collect information you provide directly to us, such as when you create an account, make a purchase, or contact customer support. This may include your name, email address, phone number, and delivery address.

Use of Information: We use the collected information to process transactions, deliver your orders, communicate with you about updates or offers, and improve our website experience.

Data Protection: We implement a variety of security measures to maintain the safety of your personal information. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except for trusted third parties who assist us in operating our website and conducting our business.